Our Reviews

Not pushy and very helpfull.

Excellent maintenance completed on my Acadia. Scheduling it was a piece of cake. Well done by all involved.

Service appt. Was on time and everybody was professional in their duties

Kat was went above and beyond to ensure our purchase experience was perfect.

The salesperson spent quite a bit of time showing me how to operate the vehicle. The general manager was very polite and I was impressed with how much he valued the reputation of his company.

Vehicle was received for service at appointment time. Waiting area was clean and comfortable. Once service was complete, service manager provided me information on my service and answered all my questions.

Always so friendly and exceptional workmanship

Positive experience ,I purchased 2 trucks within three years of each other. No complaints Enjoyed working with CATHERINE DIPNER, she guided me thru the buying process,with no pressure. I will be back in the future Thank you Darrell Bradney

Staff very polite and professional. Work done in reasonable time. Have always been treated with respect.Work is always done correctly and if needed anything else on inspection they call to explain what needs to be done before getting ok

It was an easy process and no pressure. My only complaint is the convenience pkg was automatically added without my prior knowledge - would have like to have had option to not purchase

high quality service and appreciate the constant communications and updates!

The dealership always does a good job, but they have still yet to call me to fix my vehicle where they damaged it the last time I was there for service! It has been almost four months.

Kyle was great to work with. Handled my service job well

Great experience with great staff!

The job was done. Detail could have made it better. No decal for next oil change; oil life was not reset. Said tires were inflated , they all were 5 or more lbs under recommendations. Dealer said tires are to be rotated, manual said otherwise. The little things mean a lot to someone who really cares about their car

Great

Only problem i had on this visit was that tech broke cover for On Star module that was being repaired. Did not have part in stock. So waiting to drive back from Lexington to Newberry when they let me know part is in stock

Great people

Fast, excellent service

This was our first visit to Stokes since buying our vehicle in March. It was a great experience. Professional and friendly staff throughout the whole complex. Delivered everything promised and then some. Someone ( Catt?) sat with us in our car and helped us figure out some bells and whistles

good experience . clean waiting room. knowledgable employees.

Schedule was kept precisely and work was excellent.

Wait time was somewhat long. Wait time was close to 2hours

Had to bring truck in due to check engine light that came on after GM software update. Truck had to be reprogrammed and I was charged which seems odd if the issue was caused by GM update. Service visit was handled professionally and in a timely manner.

Great service

Great service. Kyle, Jordan and all folks at Stokes Trainor are great. Mr. Trainor came by and spoke to everyone there.

Excellent responsive service department.

Kind , quick and personal

Very Friendly kept me updated , Very well run check-in and shop

Good

My experience with Stokes Trainor was excellent, as was my previous. Kat was wonderful to work with! She was extremely knowledgeable and patiently answered all of my questions. She was professional, kind, and a just a pleasure. The entire process was seemless. They treat you with respect, no gimmics or high pressure. They go above and beyond in helping you purchase the right vehicle for you!

For the past 5 years their service has been IMPECCABLE!

Not pushy and very helpfull.

Time in the dealership was too long. Took almost 3 hours to complete all paperwork.

They came thru as usual

Went in to have air put in tier, and they found a hole in the tire. Air was put in tire that would last until I could bring the car back in the morning when new tire would there. Very polite, processional; Did not order the tire until they asked if they should. Work done in reasonable. Always good work there

Great from start to finish

Great buying experience. Russell W was our salesperson and he went above and beting to help us get the deal we needed.

Everyone is polite and professional

Great service. Always give great information when questions about used cars on lot. We are not currently looking for a different vehicle at this time.

Everyone is always so kind and friendly. The service was excellent.

Very friendly and helpful staff helped me out!!

Everyone is so nice and professional I love the fact that I get a peaceful drive and Great Service

excellent, fast, great service!

Always very courteous and professional.

Service was performed in a timely manner. Kyle was extremely helpful and courteous.

I shop and service at Stokes for the convenience of being a Newberry resident and I am a firm believer to promote and buy locally to support our area and neighborhood, and the other main reason is the service quality I receive from Kyle the service writer, who is always a pleasure to work with and shows a sincere quality to always assist me.

Kyle L. service writer and Samuel the technician did a great job getting me in and the service performed in a timely manner.

Great Service by Great Friends……Thanks so very much…….God bless! PD

Very caring and will make sure you get the best

Quick, prompt, and professional service

The service department at Stokes is top notch.

performed service as promised